Privacy Policy

Last Updated: November 9, 2026


1. Who We Are and What This Policy Covers

This Privacy Policy explains how Foley Family Wines, Inc. (“FFW,” “we,” “us,” or “our”) collects, uses, and shares personal information when you buy Elton John Zero products through this checkout, create an account, sign up for our emails, contact us about an order, or visit U.S. pages of the Elton John Zero website where our cookies and similar technologies are in use (together, the “Checkout”). This policy covers only information FFW collects. The rest of the Elton John Zero website is not operated by FFW, and information collected by its operators, including newsletter sign-ups, is governed by their own privacy policies.

2. Information We Collect

  • Contact and identity information, such as your name, email address, phone number, and billing and shipping addresses.
  • Information you enter at checkout, such as your email address and the items in your cart, even if you do not complete your order.
  • Order information, such as products purchased, order history, delivery details, and customer service communications.
  • Payment information, which is processed by our payment processor. We receive limited details, such as card type and the last four digits, and do not store full card numbers.
  • Account information, such as login credentials and preferences, if you create an account.
  • Marketing preferences, such as your choices about our emails.
  • Device and usage information, such as IP address, browser and device type, and pages viewed and actions taken on the Checkout, collected through cookies and similar technologies.

3. How We Use Information

We use personal information to:

  • process, ship, and support your orders, including replacements and refunds;
  • communicate with you about your order and account;
  • send you an email reminder if you begin checkout but do not complete your order;
  • send marketing you have agreed to receive and measure its effectiveness;
  • detect and prevent fraud and protect the security of the Checkout, our customers, and FFW;
  • operate, maintain, and improve the Checkout; and
  • comply with law and enforce our terms.

4. How We Share Information

We do not sell personal information. We share personal information with:

  • service providers that perform services for us, such as payment processing, shipping, e-commerce platform and hosting, customer service, email, analytics, and fraud prevention, who may use it only to provide those services;
  • our affiliates, for the purposes described in this policy;
  • government authorities, courts, or others when required by law, to enforce our terms, or to protect the rights and safety of FFW, our customers, or others;
  • a buyer or successor in connection with a merger, sale, or reorganization; and
  • others with your consent or at your direction.

We may also use advertising service providers to show you ads for our products on other websites, based on your activity on the Checkout. You can manage these technologies through our cookie preferences tool [link].

5. Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies on the Checkout to make it work, remember your preferences, understand how it is used, and support advertising. You can manage your choices through our cookie preferences tool [link] and your browser settings. Disabling some cookies may affect how the Checkout works. Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for these signals, the Checkout does not currently respond to them.

6. Your Choices

You can unsubscribe from marketing emails and cart reminder emails using the link in any of those emails. Even if you opt out, we may still send messages about your orders and account.

7. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of the sale or sharing of your personal information or its use for targeted advertising. To make a request, email privacy@ffws.com or call 844-285-2209. We will verify your request by matching the information you provide to our records. An authorized agent may submit a request on your behalf with proof of authorization. If we deny your request, you may appeal by replying to our decision. We will not discriminate against you for exercising your rights.

Additional information for residents of California and other states, including the categories of personal information we collect and disclose, is available in the state privacy rights section of FFW’s Privacy Policy at www.foleyfamilywines.com/privacy-policy.

8. Retention

We keep personal information for as long as needed for the purposes described in this policy, including to maintain order, tax, and other business records, and to comply with law. Our retention practices are described in more detail in FFW’s Privacy Policy.

9. Security

We use reasonable safeguards designed to protect personal information. No method of transmission or storage is completely secure.

10. Children

The Checkout is intended for adults and is not directed to children. We do not knowingly collect personal information from anyone under 21. If you believe we have collected information from someone under 21, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. We will post the updated policy with a new “Last Updated” date.

12. Contact Us

Privacy questions and requests: privacy@ffws.com | 844-285-2209 | Foley Family Wines, Inc., 10300 Chalk Hill Road, Healdsburg, CA 95448.

Questions about an order: support@foleyfamilywines.com | (855) 883-8688.